3 Ways Virtual Receptionists Gain Relationships with your Customers

Virtual Receptionist Services, such as OmniCall, improve efficiency for small businesses on a daily basis; but did you know we can also build solid relationships with your clients? Here’s just a few ways we can help:

First Impressions and Gathering Info. There’s nothing more refreshing than reaching a friendly, comforting voice when calling a company. You will never make a lasting first impression if your customers hear “Please leave a message after the beep” or endless ringing. Not only does a virtual receptionist help in making you look (sound) good, but they’re able to act as a live switchboard. So, no matter if your staff consists of a one-man show or you’re spread all across the country, we can transfer those calls wherever need be and in a timely manner. It helps ease the mind of the customer knowing he or she doesn’t have to research to find you. We also gather all the information needed/wanted so you’re well prepared before we connect you.

Trained in Customer Service. Our receptionists here at OmniCall are put through a rigorous 2-week training period to learn the system and our accounts plus are trained specifically on top-notch customer service practices. They are then monitored on an on-going basis to ensure we are always treating our clients and their callers with care. It may sound minuet, but the way a call is handled can be the deciding factor of whether a customer stays or moves on to the competition.

Always being available, even when you’re not. If you’ve ever asked yourself “How do I keep my current clients happy if I’m having to stop and answer the phone to keep potential clients happy?”, a virtual receptionist service is the ideal fix for your company. We may not have all the answers to their questions, but by answering every single call that comes in for your business we help you to build those solid relationships of trust.

It’s simple; Let us handle the phones so you can take care of business.

If you’re ever in the market for a virtual receptionist service, we would love for you to give us a go. Learn more about our 30-Day Money Back Guarantee.