OmniCall’s Virtual Receptionist Blog

Over 3.3 BILLION robocalls were made during the month of June. I don't know about you, but I?m ready to throw my cell out the window. Before you toss your smartphone, we have a solution. Say Goodbye to Robocalls with Call Filtering Provided By OmniCall  ...

Have you ever wondered what happens behind the scenes to make our OmniCall Receptionist Service a thing? Call Forwarding gives our Receptionists the ability to sound exactly like they're sitting in your office, even from thousands of miles away. You save money, and...

The stats don't lie: 65% of customers would prefer to contact a company by phone and 75% of those customers want help within the first 5 minutes. How does a busy small business owner juggle the art of customer service?   Let your voicemail pick up, providing...

Summer is here and it's going to be a hot one ? great news for Heating, Ventilation, and Air Conditioning Companies! However, is your staff prepared for this influx of calls? Here are a few HVAC answering service tips to help keep your business running smoothly...

Attorneys typically invest a good chunk of change in advertising, which in return has their phones ringing off the hook. The problem? These calls can come at any time of the day. Here's what our attorney clients recommend NOT doing when trying to handle your own...

With daycare closures, Shelter in Place orders, and self quarantining, many Essential Businesses have had an unexpected decrease in staff during this time. However, a Virtual Receptionist Service might be the ticket to help fill in the gaps.   What exactly is a...

Are you feeling scattered now that you're having to work from home? We've put together a list of three main points of your business that you'll want to to make sure you have taken care of during the COVID-19 quarantine. ? ? ? Make sure someone is...

With Covid-19 on the rise, companies are quickly moving their employees to begin working remotely. If you've never managed remote employees, there are likely a few challenges headed your way. To ensure you are following the best practices, here are 3 tips we...

Calls are the lifeline to your business. More times than not, a phone call is your first impression to your customers, but is an answering service the right choice? These three questions can help you decide. ? ? ? How many calls do you miss when you or your...

February is National Time Management Month, but balancing a busy schedule is never easy. With the new year finally settling in, it can seem overwhelming...this is where we come in! A virtual receptionist is just like hiring an in-house receptionist, but it's a...

Weather can sometimes make or break your business; often times snow days can even keep you from getting to the office. This is where a virtual receptionist service, such as OmniCall, becomes VERY beneficial! Rather than facing dangerous weather to get to the office to...

Wondering if a virtual receptionist service would be the right fit for your business? Take this quick quiz to find out! 1)? ? ? Do you have calls ring in to your business after hours? If Yes: You need a Virtual Receptionist! There's no telling how many potential...

When signing clients up for our virtual receptionist service, most are concerned that their callers will know they have reached an off-site service rather than someone who works in the office. You'd be surprised how often this is NOT the case. There are three...

Customer service is an ever changing industry. There are more ways than ever to communicate with your customers, but with this freedom, comes more opportunity for mistakes. In customer service, how you say things can be just as important as what you are saying. Simply...

Regardless of how well your business is doing, you are also losing customers...but why? What drives these customers away from your business and into the arms of your competition? As a business owner, of course you want to gain and retain as many customers as possible,...

There are a lot of common questions that we get from clients about how our receptionists will handle difficult situations during calls. What better way to answer these questions than to let our receptionists give you their own personal tips and tricks! The most common...

Why did you start your business? With any luck, it is because you found a passion and a love for what you do. However, owning a business can sometimes require that you do things that do not fall within your passions. This is where outsourcing your phones can be very...