OmniCall’s Virtual Receptionist Blog
OmniCall?s Chinese New Year | The Year of the Snake 2017
As one of our company morale events, we're celebrating the Chinese New Year with activities that relate to both the fortune of 2017 and Customer Service Touch Points. Here are some interesting facts about OmniCall's 1989 Year of the Snake and how they...
Why hire a Live Answering Service? Find out now!
The equation is simple: Answer more calls = Gain more business. So, what if you could answer 100% of your incoming calls? You’d be a billionaire, right??? We can’t promise THAT, however we can promise to answer each and every call all day, everyday. How?...
4 Tips for Handling Grumpy Cat Customers
It happens - Every now and then you're going to receive a call from an unsatisfied customer. Our OmniCall Receptionists have become pros at handling these irate callers and we've put together 4 tips for you to follow next time you get an ear-full from a...
3 Reasons a Virtual Receptionist Should Be Your New Year’s Resolution
It's that time of year again - time to begin setting goals for the new year. If you're planning how to save money, gain customers, and provide excellent customer service, your top resolution for 2017 should be hiring a virtual receptionist service. Here's a quick...
OmniCall Virtual Receptionist vs. Virtual Assistant
What's the difference between a Virtual Assistant and a Virtual Receptionist? And which is best for your business? With the advancement of technology during the last decade, virtual work and employees are now a norm in every industry. The last decade experienced...
How to Take a Wow-Worthy Message Every Time Someone Calls
It may sound minuet, but take it from a company vigorously trained on how to take calls and messages - it's a VERY important process for your receptionist to take detailed messages that WOW your staff. And here's how: Always Verify. This is probably the most...
Make OmniCall a Member of Your Staff; A Move You Won?t Regret!
When we say ?we become an extension of your business?, we mean it! We want to know your customers so well and be such a delight when they call that they honestly believe we are sitting right alongside you. There are several ways we can help your company's...
Hire a Virtual Receptionist Service for Help During the Holidays!
It's the most wonderful time of the year, right? Eh, not so much for small business owners. Between the traveling, budgeting and planning for next year, gift-giving, all while trying to seamlessly run your business, things can become a bit hectic. Luckily for...
3 Ways Virtual Receptionists Gain Relationships with your Customers
Virtual Receptionist Services, such as OmniCall, improve efficiency for small businesses on a daily basis; but did you know we can also build solid relationships with your clients? Here’s just a few ways we can help: First Impressions and Gathering Info....
Mother Nature: How OmniCall is Prepared for Her Severe Weather
When we say “24/7” we mean it, even in the heart of a Category 4 Hurricane such as Hurricane Matthew. However, it’s not just hurricanes that we’re prepared for; during flooding, snowstorms, earthquakes, and more, we protect your calls via our...
Want to Know the Secret to Delighting Your Callers?
Does anxiety take over when you think about having to answer your own phone at work? Maybe you’re great at analytics, facts, and figures but not so much with people. Would you love to have some relief from phone calls so you can actually focus on your work? If...
OmniCall Receptionists Answer 100% of Calls
Be honest: When's the last time you left a voicemail? If you can't remember, don't worry; you're not alone. In fact, 82% of customers will hang up the phone if they do not reach a live person. Holy cow! That's quite a few missed opportunities...
The Ins and Outs of Call Forwarding | Infographic
Have you ever wondered how our receptionist service really works behind the scenes? The answer is a technology known as Call Forwarding! This simple feature allows our receptionists to answer your calls, no matter your location, and sound just like we're sitting in...
In-House vs Virtual Receptionist | Which is Best?
Finding the right receptionist can become a very overwhelming task. The perfect person may add enormous value to the team but before you start announcing you’re hiring, consider these precautions: COST In-House: Not only do you need to consider their salary,...
5 Telephone Tips for Top Customer Service
What does your caller experience when he/she calls your business? Is it a delightful experience, or does it send them running to your competition? These 5 tips should help make a great first impression and keep those calls ringing in! Keep the Rings Low: How many...
Tick Tock Customer Service
Have you ever wondered “How do I make my customers happy?”, or “Why do my clients not refer us?” Whether you are in the B2B world, B2C, Service, or Product industry, the glue that holds your business together is consistency in your customer...
Negative Reviews: 3 Mistakes to Avoid When Responding
With easy access to world-wide platforms such as Yelp, Facebook, and Twitter, your consumers can quickly become loud-mouth critics. It hurts to read bad reviews about your business, but the tactics you take to respond to these discouraging posts can hurt your business...
Robots Versus Humans: Which is best for your business?
Our receptionists service a variety of companies in several different ways.? One of the more common is replacing automated services, or as we like to call them ? Robots.? People are sick of talking to robots!? Did you know 82% of callers hang up the phone if they...