OmniCall’s Virtual Receptionist Blog
5 Statistics Proving Customer Service Should Be Your Highest Priority
With the age of technology upon us, true customer service is flying out the door. Whether your business has been around for many years, or you’re just started out, the statistics below may shock you as to why customer service is more important than ever....
A 3-Step Guide to Outstanding Customer Service
Guiding a caller through a phone conversation?is a special type of skill. It's one we teach our virtual receptionists in basic training and it's a great addition for your resume of outstanding customer service. ?Follow this 3-step guide and you'll be...
5 Phrases that Leave a Bad Taste
As a business owner, you work hard to create personal connections?with your customers to ensure they keep coming back to you time and time again. Avoid ruining this love fest by replacing these simple yet negative phrases with more positive twists to keep your clients...
Take Our Phone Personality Quiz!
Managing a small business has its challenges. Trying to balance important phone calls versus those pesky solicitors can be tough. How do you filter these calls without wasting precious work time? Hiring a receptionist service such as OmniCall will certainly make your...
Insurance Agencies and OmniCall | How We Can Benefit Your Firm
While you're busy protecting your clients' toys, homes, and lives, who's got YOU covered? This is where we come in! Our friendly, professional receptionists are here for your agency all day, everyday.?Think of all you can accomplish during the work day if you didn't...
Call Recognition | How to Add a Personal Flare for Your Frequent Callers
Imagine how much more of a personable service you could offer your clients if you were able to answer their call with a ?Hi Sam, would you like to speak with your agent Susan'today?? or a ?Hey Amy, thanks for calling Smith and Smith Law Firm. How may I help you??...
Client Happiness Starts at the Beginning | First Impressions
At OmniCall, we’re big believers in first impressions. We understand how crucial it is to give new customers an easy transition into our services. From our Free 7-Day Trial, to the set-up of their account, we give it our best to create a lasting impression and...
Virtual Receptionists | The 411
If you've been searching for help with your business, you may have come across the term "Virtual Receptionist". Unlike the traditional answering service, a virtual receptionist is a friendly, personable professional making fantastic first impressions for your company....