What's IVR? Interactive Voice Response, also known as an automated voice system. It's a technology that allows a computer to talk to a caller. Several businesses have turned to IVR for their call-handling however, is this really as effective as people think?...
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Customer service is everything to your small business. It can literally make or break it. Well, we’re here to help you make it so we wanted to ask – Did you know about these three must-haves for your small business’ customer service? 1 Make...
If you own a Service Industry Business, this one's for you. For the most part, phone calls are the number one way you receive new customers. Which makes sense – If someone's toilet is overflowing and causing leaks into the kitchen below, I doubt...
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