Virtual Receptionists for Bookkeepers
Bookkeepers have lots of responsibilities to uphold dealing with a wide range of clients. They must have the fortitude to manage business operations and not fall behind on important work. Sometimes, being a bookkeeper can become overwhelming because of high phone call volume. To keep up with the calls, we've created a comprehensive live phone answering service that ensures you'll never miss a phone call from your clients.
OmniCall keeps your clients at ease, allowing you to be more productive in your work. No longer will you worry about the stress of missing an important phone call because you were focused on your work. We're here for you 24/7 and offer bookkeeper answering services at very affordable rates. You don't need to hire a whole in-house team of receptionists when you can get the same level of quality service at a fraction of the cost with our help.
Bookkeeper Challenges
Bookkeepers are under lots of pressure to perform their jobs well. They face many challenges which sometimes make it more difficult to accept phone calls during and after hours. Some of the biggest challenges bookkeepers face are:
Collecting Client Receipts
Many businesses have multiple ways of keeping track of their records. Some businesses rely exclusively on debit cards for purchases and others might not keep transaction records at all. It's the job of a bookkeeper to record those receipts in an organized data entry system properly.
Internal Controls
Bookkeepers act as consultants for businesses for transaction handling. They help the accountants at the business establish proper internal controls for greater accuracy in recordkeeping.
Tracking Checks Down
Another challenge faced by bookkeepers involves breaking down receipts and deposits by customer payment, tracking the number of customers who have either paid or owe the business money. Many businesses only write down the deposit amount and don't specify which customers made the payment.
Transaction Categorization
Another challenge faced by bookkeepers involves breaking down receipts and deposits by customer payment, tracking the number of customers who have either paid or owe the business money. Many businesses only write down the deposit amount and don't specify which customers made the payment.
Phone Calls Are More Important Than Ever!
Miss too many incoming calls and your clients will grow concerned and will doubt the integrity of your services. The frustration will become too much for some clients, and they'll take their business elsewhere. Scenarios where clients make the switch to other bookkeeping services are:
The call was made after business hours
Your accounting firm doesn't have enough resources
Your employees are busy answering emails instead
The technology doesn't exist at the firm to manage every call
Our Quality Virtual Answering Services Strengthen Your Reputation
People will get frustrated if they can't reach someone at your accounting firm quick enough. They'll blame you and your staff without understanding the immense stress and pressure you go through regularly. You can rely on our team of qualified virtual receptionist professionals to help your firm. Your accounting firm will benefit in these ways:
Our Virtual Receptionists Are Easily Trained
If you were to go with an in-house receptionist instead, you'd need to get them up to speed on every important aspect of your bookkeeping firm from branding to appropriate conduct. Our virtual receptionists can learn about your firm quickly and provide the same level of quality service for a fraction of the cost of hiring in house. You'll have more time and resources to focus on growing your bookkeeping firm and keeping clients instead of losing them.
Make an Outstanding First Impression on Prospective Clients
You have a window of time to win a potential client over before they consider other bookkeeping firms instead. Automated voicemail systems will never replace the gentle care of a real person. Our virtual receptionists are skilled in creating an inviting atmosphere for your clients. They'll instantly feel they're talking to someone from a credible business who will listen to their concerns and customer inquiries.
Simple Call Forwarding
When clients call your bookkeeping firm after hours, their calls are forwarded to our 24/7 virtual receptionist team. They'll answer phone calls the same way an in-house receptionist would. You get complete control with how often you'd like phone calls to be forwarded to our team. We can handle calls during and after business hours so you'll never miss another call again.
Fantastic Customer Service
Our virtual receptionist team will learn about your business hours, address, location information, and employee extension numbers. When clients call your bookkeeping firm, our virtual receptionists will be prepared to answer any basic question with ease. There's no need to spend a fortune on a whole in-house team or spend much of your day answering frequently asked questions when you have a qualified virtual receptionist team to help you any time of the day.
Emergency Message Handling